On-Call Aulani/Disney To Waikiki/Airport

Our refund policy stipulates that once a pick-up order is placed, no refunds will be issued. Please confirm availability of pick up via phone call. To enhance transparency, drivers will provide an estimated time of pick-up before the order is placed. It is crucial to carefully consider your need for the pick-up service before confirming your order, as our drivers initiate the process immediately upon confirmation. Once the order is placed, the driver will provide an estimated time for pick-up. We encourage customers to communicate any specific requirements or concerns regarding the pick-up to our support team at the time of order placement to ensure a smooth and satisfactory experience. This policy is in place to account for the operational costs associated with dispatching drivers promptly and to maintain the efficiency of our services. We appreciate your understanding and cooperation in this matter.